Client Services Account Supervisor

AKA NYC is an award-winning, fully integrated advertising agency with unparalleled expertise across the arts & entertainment, leisure, travel, retail, and tourism sectors. We are content-forward and data-fueled with a proven record of delivering cross-platform campaigns that get results. 

We are proud to partner with some of the most iconic names in entertainment, culture, and live experiences. Our client roster includes Broadway’s biggest shows, world-renowned institutions like The Metropolitan Museum of Art, vibrant attractions such as The New York Botanical Garden, and dynamic sports organizations like the Harlem Globetrotters. From the magic of live theatre to the energy of stadiums and the wonder of cultural landmarks, we craft campaigns that connect audiences with real experiences – providing real stories, real emotions and real connections. 

We are looking for an Account Manager to join our Client Services team. This individual will liaise with all departments to provide strategy and planning across multiple theatrical accounts. Reporting to the Senior Vice President, Head of Theater, the Account Manager is a full-time position that is based in New York City.

WHAT YOU'LL DO (IN BRIEF):

Client Collaboration: Support the Group Account Director or Account Lead in delivering excellent client service, ensuring that all client requests are handled in a timely manner.  

External Collaboration: Establish and maintain excellent relationships with external stakeholders such as ticket vendors, theater press teams, and other specialist agencies to ensure excellent perception of AKA and our work within the industry. 

Campaign Management: Translate briefs into action to disseminate to internal teams, monitor progress throughout the agency, and ensure timely delivery. 

Meeting Management: Manage the preparation for client meetings with a prepared agenda, ensuring that clear goals and action items are agreed, and outstanding items have appropriate follow-up. 

Financial Management: Ensure weekly billing takes place on your accounts and support the Account Director or Lead in managing budgets 

Team Collaboration: Assist with training and coaching Account Coordinators. Anticipate peak workload periods and proactively escalate potential challenges while proposing solutions to maintain strong client service and team performance.

WHO WE'RE LOOKING FOR:

• 3-5 years of experience as a client account executive or related role (ideally servicing the entertainment industry).
• Ability to manage client relationships and expectations
• Can anticipate and deliver against client needs
• An entrepreneurial spirit; proven record for being a self-starter, proactive, and the ability to work autonomously
• A natural problem-solver
• Someone who can lead and develop strategies on behalf of our clients
• Understands and delivers against financial goals
• Proficiency in Microsoft Office, particularly MS PowerPoint and Excel, as well as Asana.

WHAT WE OFFER:
The salary range for this position in New York, New York is $66,000 - 84,999 per year. 

The base pay actually offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, and years of experience. A discretionary bonus may be provided as part of the total compensation package. 
 
AKA also offers a comprehensive benefits package designed to support your well-being, growth, and balance, including: 

• Comprehensive healthcare & dental – 100% employer-paid for employees
• Generous PTO policy, plus ½-day Summer Fridays to make the most of sunny days
• Hybrid work model – a balance of in-office collaboration (minimum three days per week) and flexibility
• Continuous growth & learning – annual Training & Development fund to sharpen your skills
• Financial wellness perks – student loan repayment or tuition assistance based on tenure
• Paid parental leave – up to 12 weeks to support growing families
• Sabbatical opportunities – recharge and return inspired with paid time off for long-term employees
• A pet-friendly office – because great ideas come with great company 

A Note on Diversity and Inclusion 
At AKA we believe our team is at its best when we reflect the diversity of our community. We strive to hire and cultivate the best talent so when recruiting we work to actively reach and engage a wide community of people. We’re passionate about creating an inclusive workplace that promotes and values diversity. We believe a diverse team makes us smarter, more creative and helps us better understand the needs of the audiences we target with our campaigns.

AKA is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. 

Sound like a good fit? We’d love to hear from you! Please apply through our website. No phone calls or walk-ins, please.