Sales & Ticketing Analyst

Sales & Ticketing Analyst

AKA NYC is a New York City based, award-winning, fully integrated advertising agency with unparalleled expertise across the arts & entertainment, leisure, travel, retail, and tourism sectors. We are content-forward and data-fueled with a proven record of delivering cross-platform campaigns that get results. 

We are proud to partner with some of the most iconic names in entertainment, culture, and live experiences. Our client roster includes Broadway’s biggest shows, world-renowned institutions like The Metropolitan Museum of Art, vibrant attractions such as The New York Botanical Garden, and dynamic sports organizations like the New York Red Bulls. From the magic of live theatre to the energy of stadiums and the wonder of cultural landmarks, we craft campaigns that connect audiences with real experiences – providing real stories, real emotions and real connections. 
 

WHAT YOU’LL DO:

• Daily reporting of wraps, 12 week out reports, etc to both internal and external stakeholders.
• Act as dynamic pricing lead on select shows, responsible for all aspects of ticketing strategy and execution.
• Creates meeting decks as required utilizing reports and presents analysis to client.
• Build programming for on sales, discount codes, dynamic pricing, group pricing, and more; trouble shooting with venue owners and operators as needed for quality assurance.
• Recommend both micro and macro pricing strategy to clients in tandem with marketing strategy.
• Liaise with box office staff and company management to enact strategy and programming as needed.
• Lead strategy for third-party ticket sellers, including but not limited to Broadway.com, TodayTix, TKTS, Plum Benefits, etc.

WHO WE'RE LOOKING FOR:

• 3 - 5 years of experience in a hands-on ticketing position, such as company management, general management, box office work, ticketing operations, venue operations, marketing, or similar.
• Advanced knowledge of standard ticketing terminology- wraps, grosses, holds, statusing, etc.
• Familiarity with operations of at least one ticketing system used on Broadway: STAR/Telecharge, Broadway Direct, SeatGeek, AudienceView, Tessitura, or Ticketmaster.
• Understanding of Broadway-specific seasonal patterns, trends, and standard practices.
• Advanced Excel skills; proficiency with Microsoft Office, PowerPoint, Word, and Outlook.
• Knowledge of Tableau, Domo, Looker, or a similar data visualization tool a plus.
• Coding experience with SQL, R, and/or Python a plus. 

WHAT WE OFFER:

• A competitive salary between $70,000 - $85,000, commensurate with experience
• Comprehensive healthcare & dental—100% employer-paid for employees 
• Generous PTO policy, plus ½-day Summer Fridays to make the most of sunny days
• Hybrid work model—a balance of in-office collaboration (minimum three days) and flexibility
• Continuous growth & learning—annual Training & Development fund to sharpen your skills
• Financial wellness perks—student loan repayment or tuition assistance based on tenure
• Paid parental leave – up to 12 weeks to support growing families
• Sabbatical opportunities—recharge and return inspired with paid time off for long-term employees
• A pet-friendly office—because great ideas come with great company 

A Note on Diversity and Inclusion
At AKA we believe our team is at its best when we reflect the diversity of our community. We strive to hire and cultivate the best talent so when recruiting we work to actively reach and engage a wide community of people. We’re passionate about creating an inclusive workplace that promotes and values diversity. We believe a diverse team makes us smarter, more creative and helps us better understand the needs of the audiences we target with our campaigns.

AKA is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. 

Sound like a good fit? We’d love to hear from you! Please apply through our website. No phone calls or walk-ins, please.